SafeNav — Delete your account

You can delete your SafeNav account, and the data in it, from inside the app. This page explains how, what is deleted, and what is not.

SafeNav is operated by Fonz Group Ltd, Broxhead House, 60 Barbados Road, Bordon, Hants, England, GU35 0FX.

If you pay for SafeNav, read this first

Deleting your account does not cancel a Google Play subscription. You will keep being charged. Cancel it first in Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions → SafeNav → Cancel subscription. Or go to play.google.com/store/account/subscriptions.

Uninstalling the app does not cancel it either. Cancelling does not refund the current period by itself — see the Refund Policy.

Delete your account in the app

Open SafeNav and sign in.
Open Settings, then Account Settings.
Tap Delete account (the red option at the bottom).
Read the message, then tap Delete forever. To change your mind, tap Cancel.

The deletion happens straight away. You are signed out and taken back to the sign-in screen.

What is deleted

This cannot be undone. We cannot restore a deleted account, and we cannot recover what was in it. Deleting your account permanently deletes:

your profile: your email address, display name and profile picture;
your circles, and your place in circles you belong to;
your shared location, and your Watch my trip sessions;
your routes and destinations, and the routes you have shared;
the feedback you sent from inside the app;
your saved places and recent searches (these are kept only on your phone, and the app clears them from the phone you delete the account on);
your No-go zones, avoid zones and safe zones;
your push-notification token.

If you signed in with Google, this deletes your SafeNav account only. It does not touch your Google account.

What is not deleted straight away

Copies other people already have. If you shared a route, or someone added zones using your share code, they hold their own copy. Deleting your account does not remove it.
Crash reports and diagnostics. We do not attach your account details to them. Firebase Crashlytics keeps them for up to 90 days.
Quotes from feedback. Your feedback is deleted with your account, but a short quote may be kept in our internal records where we have acted on it.
Backups. Deleted information can remain in our backups for up to 28 days, until they expire.
Payment records. Google Play takes your payment and keeps its own records of it. We cannot delete those. RevenueCat, which manages subscriptions for us, keeps its own record too, linked to your account ID (not your name or email). Our billing message log keeps your account ID for up to 90 days. We never see your card details.
Anything the law requires us to keep.

The Privacy Policy has the full retention details.

If you cannot use the app

If you can no longer open the app — for example, you have lost your phone or cannot sign in — email [email protected] with “Delete my account” in the subject. Send it from the email address you use to sign in to SafeNav, so that we can check the account is yours. We may ask you to confirm before we delete anything, because it cannot be undone.